I've got a question about a product, who can I contact?

Contact our customer service team

Call: (+44) 01934 235035

Lines open: Monday to Friday, 9am – 5pm. Saturday & Sunday, 8am – 8pm

Email: Cuttingedgecarbon@live.co.uk

How do I pay for my order online?

We accept the following methods of online payment:

  • PayPal
  • Visa (all countries)
  • MasterCard (all countries)
  • American Express (all countries)
  • Delta/Connect (all countries)
  • Maestro (all countries)

When will I be charged?

Payment is charged immediately after security checks from your bank issuer have been authorised.

 

1st Class mail

The Royal mail aim to deliver your letters and parcels to their destinations the next working day – including Saturdays.

Although they aim to deliver 93% of 1st Class mail the next working day after posting, they are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Special delivery guaranteed.

Royal Mail Signed For

If your purchase needs to be there the next day, or you just can’t wait to have it then we would recommend the Royal mail 1st class signed for service.

This service aims to provides next day signed for delivery to all English post codes and the majority of the united kingdom. For terms and conditions please contact us or visit the royal mail website for further details.

Special Delivery Guaranteed

If your purchase has to be there the next day, or you just can’t wait to have it then we would recommend Special delivery guaranteed.

This service provides next day signed for delivery to all English post codes and the majority of the united kingdom. For terms and conditions please contact us or visit the royal mail website for further details.

International Standard Service

The international Standard service we’ll get your parcels to you quickly and safely with delivery inside Europe estimated between 3 to 5 working days.

Delivery to the rest of the world is estimated to be between 5 to 7 working days.

International Tracked & Signed

The tracked & signed service is a combination service offering a full end-to-end tracking service as well as requiring signature on delivery for secure shipping.

What is the returns, exchange and refunds policy?

Cutting edge carbon is happy to exchange or refund your purchase within 28 days of delivery, your refund will be credited to the original payment card or PayPal account to which the purchase was made upon receiving any items.

Unwanted goods must be returned in a fully resaleable condition and any tags  must be intact, we reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

How can I return items?

Returns can be made by returning any items to the shippers address on the bottom right of your delivery note.

Please note Cutting edge carbon are not obliged to cover any costs incurred as a result of making returns.

What about Refunds?

All eligible refunds will be credited to the original payment card or PayPal account to which the purchase was made upon receiving any returned items at our address.